We started Gracious Lively to solve a problem we kept seeing: families and businesses juggling different agencies for care, cleaning and staffing, with no single point of contact they could rely on.
Gracious Lively began by supplying healthcare assistants to a small group of care homes in west London. Clients quickly started asking whether we could help with other things too: cleaning between shifts, temporary office cover when a role fell vacant, someone reliable to sit with an elderly relative.
Rather than turn those requests away, we built the team to answer them properly. Today we operate across temporary recruitment, residential care, befriending and companionship, commercial and residential cleaning, and hair and beauty treatments, but the standard we hold every placement to has not changed: would we send this person into our own family’s home?
Speak To Our TeamWe are honest about what we can deliver and when, even if that means saying a timeline isn’t realistic.
Behind every booking is a person. Our care and companionship teams treat clients as individuals, not case numbers.
We train, supervise and review our staff continuously, so quality does not drift once a contract is signed.
Clear contracts, punctual staff and straightforward communication, from the first enquiry onward.
It is easy for an agency to become a scheduling system. We resist that. Before any care plan is written or any temporary role is filled, someone from our team sits down with the client, whether that is a facilities manager or a family member, and listens.
You deal with the same coordinator throughout, not a rotating call centre.
Skills matter, but so does fit. We think about who will actually work well together.
Care plans and cleaning schedules are revisited, not left to run unchecked for years.
All care staff are recruited and vetted in line with UK safeguarding requirements, including enhanced DBS checks, verified references and identity and right-to-work checks.
Every care, cleaning and support worker is checked before their first placement.
We contact previous employers directly rather than relying on written references alone.
Safeguarding, moving and handling, and infection control refreshers are built into our staff development.
We carry full public liability insurance across every service we provide.
Honest feedback from the people we work with every day, across our care, recruitment and cleaning services.
“What I appreciate most is that the same coordinator has managed my father’s care since day one. She knows his routine and never has to ask twice.”
“Their team stepped in on 48 hours’ notice when our previous cleaning contractor let us down. They have stayed ever since.”
“I have worked for two agencies before this one. This is the first that actually checks in on how a placement is going.”
Whether you need a service or you are looking to join our team, we would like to hear from you.